This policy explains how we handle personal data when you visit metsahirvas.fi or metsahirvas.com, contact us, or book a stay at Metsähirvas Nature Boutique Resort.
Who we are
Sirafire Oy, trading as Metsähirvas Nature Boutique Resort, is the data controller. Our Finnish Business ID is 2540423-9. You can reach us at info@metsahirvas.fi or write to Toukolantie 49, 97130 Rovaniemi, Finland.
What we collect and why
We use your contact details, messages and reservation information to answer enquiries, arrange bookings and provide your stay. The legal basis is taking steps at your request before entering into a contract or fulfilling that contract. We process billing information to meet legal obligations and may use technical data, such as IP addresses and server logs, based on our legitimate interest in keeping our websites secure. If you do not provide the details needed for a booking, we may be unable to confirm it.
Bookings and service providers
Our websites link to the Hotellinx booking system. We share information as needed with service providers that support website hosting, reservations and payments, and with authorities where required by law.
Cookies
Essential cookies support website functions. Where we use optional analytics or marketing cookies, we ask for your consent before setting them. You can change your choices or withdraw consent in the cookie settings.
How long we keep your data
We keep enquiry data for as long as needed to respond and handle follow-up. Booking and billing records are kept as needed to manage your reservation, resolve disputes and meet legal recordkeeping requirements.
Your rights
You can ask to access, correct or erase your personal data, restrict its use, receive a copy in a portable format, or object to processing where applicable. You can withdraw consent at any time. To exercise your rights, email info@metsahirvas.fi. You can also lodge a complaint with Finland’s Office of the Data Protection Ombudsman at tietosuoja.fi.
